Building a Language Services Strategy

Our goal is to optimize your mix of interpreter services. That means making sure your organization has the appropriate access to all of the modalities of interpretation – utilizing your existing resources where possible and supplementing them where appropriate. We believe that being a good partner means having your best interest at heart and being completely aligned.

As a pioneer and leader in this field, we work with you to build the language services program your organization needs. That could mean training and qualifying your bilingual staff, establishing a call center for your in-house interpreters or co-developing your language access plan so everyone on your team understands how your organization wants to handle accessing language interpretation services.

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Nearly 55 million people in the U.S. speak a language other than English at home.

Our comprehensive language services will help you meet the following guidelines:

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  • Section 1557 of the Affordable Care Act (July 2016)
  • Title VI of Civil Rights Act of 1964
  • Executive Order 13166, Improving Access to Services for Persons with Limited English Proficiency (August 2000)
  • Culturally and Linguistically Appropriate Services Standards
  • Rehabilitation Act of 1973, Section 504
  • The American with Disabilities Act
  • Patient Protection and Affordable Care Act
  • Health Insurance Portability and Accountability Act of 1996 (HIPAA)

All of Your Language Services Needs. One Partner.

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  • Strategic Services

    Our experts understand the regulatory environment and requirements for a comprehensive Language Access Plan. Recently, the requirements have only become deeper and more mandatory. We can help you create the right plan to ensure your organization is compliant and utilizing resources effciently -- whether you're working from an existing plan or starting a new one.

  • Interpretation

    We offer a range of industry leading interpretation services including video interpretation, audio interpreting and in-person interpretation. All of our Martti interpretation offerings benefit from our highly qualified, certified medical interpreters. Our interpreters bring knowledge of the medical community as well as their expertise in language to each interaction. Patients frequently need written materials translated too. We offer a full spectrum of intelligent translation services to ensure your materials are faithfully converted without misunderstandings.

  • Training and Education

    We believe in the importance of training interpreters to a consistent professional level, specific to our industry. Our standards far outstrip industry norms. We are happy to train your people to the highest levels of capability. Learning how to interpret professionally and faithfully improves outcomes and eliminates healthcare disparities that can occur when there is variability in the team's language skills.

  • Resource Optimization

    Sometimes our partners prefer to build Language Centers of Excellence around their own people. And we are more than happy to enable that. By combining our technology and experience with your interpreters, we can efficiently set up an optimized video operation that delivers low wait times, access when needed, and the experience your doctors and patients deserve. Most care providers offer in-person interpretation services where requested. Managing those expensive resources efficiently is typically not a core competency of internal departments. Outsourcing the logistics to us is a shrewd use of resources because we have the scale and experience to handle it smoothly.

  • Compliance

    National Certification is an important commitment of time and energy to meet national standards of medical interpretation. The standards are rigorous -- as they should be -- and we believe in supporting people willing to undertake this investment. Structured preparation, mentoring, and professional support yield the most positive outcomes and we can help your people achieve this worthy goal and ensure your investment is well placed.

 

Learn how Martti can make Language Services shine in your organization.

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Request a free demonstration to see how Martti can improve patient care.

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Corporate Headquarters

1103 Schrock Road, Suite 200

Columbus, OH 43229

(614) 468-6000

Sales Inquiries: (614) 468-6000

Customer Support: (866) 449-4428

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