Privacy Policy

Our Privacy Policy


Privacy Policy

Last Revised February 15, 2019


Section 1. Overview

Section 2. Changes to This Privacy Policy

Section 3. Information We Collect

Section 4. How We Use Your Personal Data

Section 6. Change of Purpose

Section 7. Sharing and Disclosure

Section 8. Collection and Use of Non-Personal Data

Section 9. Aggregated Data

Section 10. Your Choices

Section 11. California Users

Section 12. Data Retention

Section 13. Information Security and Confidentiality

Section 14. Download a Copy of Our Privacy Policy

Section 15. Contact Us


1. Overview


2. Changes to This Privacy Policy

PLEASE NOTE THAT THIS PRIVACY POLICY IS SUBJECT TO CHANGE IN PART OR IN WHOLE AT ANY TIME WITHOUT PRIOR NOTICE. When changes are made, we will update the “Last Revised” date at the top of this Privacy Policy. We may also send you an email or other notification. Any changes to this Privacy Policy will be effective immediately and your continued use of the applicable Solution(s) constitutes your acceptance of such change(s).

3. Information We Collect

Our primary goals are to enable users to safely and effectively utilize our Solutions, to provide and improve our Solutions, to provide quality customer service, and to respond to you.  We may collect Personal Data and Non-Personal Data and process the same as set forth herein.

i. Personal Data

“Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, email address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.

ii. Non-Personal Data

“Non-Personal Data” means data that is not associated with or linked to your Personal Data. Non-Personal Data does not, by itself, permit the identification of individual persons.

You may choose to voluntarily provide us your Personal Data in the following ways: (i) accessing and/or using, and/or allowing someone else to access or use our Solutions and/or (ii) communicating with us.

4. How We Use Your Personal Data

Your privacy is important us.  Therefore, we generally only use a limited set of  Personal Data in connection with making our Solutions available to you.  We will not use your Personal Data in a manner inconsistent with this Privacy Policy, and will use your Personal Data as follows:

i. To make our Solutions available to you, and to respond to your requests;

ii. To notify you about changes to our Solutions;

iii. To ensure Solution features are presented in the manner most effective for your device; and/or

iv.    To contact you with relevant marketing and/or promotional materials.  If you no longer consent to such use, please send an email to with “Opt-out” in the subject line.

5. Purposes for which we will use your Personal Data

When you are accessing and/or using our Solutions, we may collect, use, store, and transfer different kinds of Personal Data, which we have grouped together as follows:

i. Account Data

Account Data includes first name, last name, business name, username, password or similar identifiers, biometric data, feedback, and survey responses, birthday and/or gender about users and the organizations they work for.

ii. Contact Data

Contact Data includes billing address, delivery address, email address, and telephone numbers of defined personnel of such Account.

iii. Financial Data

Financial Data includes bank account and payment card details about the Account.

iv. Technical Data

Technical Data includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, application data, device identifier, user settings, and other technology on the devices use to access our Solutions. PLEASE NOTE: DEPENDING ON THE ACCOUNT’S JURISDICTION, IP ADDRESS MAY BE CONSIDERED PERSONAL DATA.

v. Usage Data

Usage Data includes information about use of our Solutions.

We group the different kinds of Personal Data as follows:

To administer and maintain our Solutions (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)

· Account Data

· Contact Data

· Technical Data

· Necessary for our legitimate interests (to run our business, provide for the administration and IT services, network security, and prevent fraud)

· Necessary to comply with our legal obligations

To provide you with and contact you about the applicable Solution.

· Account Data

· Contact Data

· Usage Data

· Financial Data

· Technical Data

· Necessary for our legitimate interests (to study how users use our Solutions and to develop them)
To use data analytics to improve our Solutions, marketing, customer relationships, and experiences

· Technical Data

· Usage Data

· Necessary for our legitimate interests (to keep our Solutions updated and relevant )

6. Change of Purpose

We will only use your Personal Data for the purposes for which we collected it, unless we reasonably determine we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. If you want an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at the email or physical address specified in the Contacting Us section below.

7. Sharing and Disclosure

We disclose and share Personal Data as described below and elsewhere in this Privacy Policy. Any disclosure of Personal Data will be strictly controlled and made fully in accordance with applicable law.

i. Third-Party Vendors

We may from time to time use certain third-parties including business partners, suppliers, and subcontractors (“Vendors”) to perform services related to our Solutions (for example, without limitation, website hosting, maintenance services, database management, web analytics, billing, payment processing, fraud protection, credit risk reduction, and/or improvement of our Solutions). These Vendors have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

ii. Compliance with Law

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose your Personal Data to government or law enforcement officials or private parties in response to lawful requests when we believe disclosure or sharing is necessary to comply with any legal obligation, enforce or apply our terms and conditions, respond to claims and legal process, protect our property and rights or the property or rights of a third party, protect the safety of the public or any person, or prevent or stop any illegal, unethical or legally actionable activity (including for the purposes of fraud protection).

iii. Corporate Restructuring

We may share some Personal Data in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction, or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, Personal Data may also be transferred as a business asset. If another company acquires our business, or assets, that company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy.

If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our websites or Solutions of any change in ownership or uses of your Personal Data, as well as any choices you may have regarding your Personal Data.

iv. Affiliates

We may share some or all of your Personal Data with our parent companies, subsidiaries, joint ventures, or other companies under common control (“Affiliates”), in which case we will require our Affiliates to honor this Privacy Policy.

v. Other Legitimate Business Purposes

We may also disclose your Personal Data when it may be necessary for other legitimate purposes as reasonably determined by us.

8. Collection and Use of Non-Personal Data

We may use Non-Personal Data for any lawful purpose. We collect Non-Personal Data, including as described below:

i. Log Data

When you visit/use our Solutions, we automatically collect technical and statistical data about your visit/use, such as your browser type, internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, clickstream data, the pages you visit, and any search terms you use (“Log Data”). We will use and share Log Data for any purpose including industry analysis, demographic profiling, and other purposes.

ii. IP Address

We may also collect your public IP address when you access and use our Solutions. We may use your public IP address in order to determine whether certain requests are fraudulent or frivolous, and we may automatically cross-reference your public IP address with your domain name (usually the domain name of your ISP or employer). Because you may be visiting/using our Solutions from your personal residence, your IP address and any associated domain name are treated as “Personal Network Information” instead of Personal Data. “Log Data” does not include Personal Network Information. Although such Personal Network Information may be used to administer and maintain our Solutions, it is not shared with any third parties, except as described above in the sections titled “Third-Party Vendors,” “Compliance with Laws,” “Corporate Restructuring,” “Affiliates,” and “Other Legitimate Business Purposes.” PLEASE NOTE: DEPENDING ON YOUR JURISDICTION, YOUR IP ADDRESS MAY BE CONSIDERED PERSONAL DATA. IN ALL SUCH CASES IT WILL BE ACCORDINGLY TREATED AS SUCH.

iii. Cookies

Our Solutions use many different cookies. If you do not know what cookies are, or how to control or delete them, then we recommend you visit for your own information. Cookies allow us to identify and authenticate visitors, track aggregate behavior, and enable important features of our Solutions. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period, and we use that to identify you should you return to the applicable Solution and want to find information that you had started even if you are not logged in, or don’t have an Account. Session cookies are used to maintain your session state as you browse through our website Solution. We also contract with analytics services, advertising companies, and other third-parties to collect similar information for specific purposes. The use of cookies by third parties is not covered by this Privacy Policy. Though you may disable cookies through your web browser, doing so may prevent you from taking advantage of some features of our Solutions. To opt out of these collection services, please see the Your Choices section below.

9. Aggregated Data

After removing any personally identifying information from within the set of Personal Data, Personal Network Information, and Log Data we collect from you, we may combine that information with information we collect from other users and customers (collectively, “Aggregated Data”) in order to improve the quality and value of our services and to analyze and understand how our Solutions are used. We may share and use Aggregated Data with third parties for industry analysis, demographic profiling, and any other legal purposes.

10.  Your Choices

The following choices are available to you to access, delete, or manage your Personal Data. Please be aware that any failure to provide requested information may prevent you from accessing or using certain features of our Solutions.

i. How You Can Access or Correct Your Information

You can access a variety of your Personal Data by contacting us at the email or physical address specified in the Contacting Us section below. We use this procedure to better safeguard your information. You can correct factual errors in your Personal Data by sending us a request that credibly shows error.

ii. You Can Request for Your Information to Be Deleted

You can ask us to erase or delete all or some of your Personal Data (provided it is no longer necessary for legal purposes or to provide services to you). You may place a request by contacting us at the email or physical address specified in the Contacting Us section below.   All Personal Data that we are not legally required to maintain shall be deleted within 30 days of receiving the request. We will take reasonable steps to verify the requester’s identity before proceeding with deletion. Please realize that if a request to delete Personal Data is intiated while there are any outstanding requests for our Solutions, all such requests may be canceled.

iii. How You Can Opt Out

of Cookies. You may disable or delete cookies in your web browser, but doing so may impact the usability of the applicable Solution features. To block cookies, you can also browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari.) according to the browser provider’s configuration of that feature.

11. California Users

i. California Shine the Light Act

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.

To request a copy of the information disclosure provided by us pursuant to Section 1798.83 of the California Civil Code, your request must include contact us at the email or physical address specified in the Contacting Us section below with “California Privacy Request” in the first line.

Please note that under this law, we are not required to respond to your request more than once in a calendar year, nor are we required to respond to any request that is not sent to the designated email or physical address.

ii. California Do Not Track Disclosure

Do Not Track is a privacy preference that some users may set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. At this time, we do not recognize or respond to Do Not Track browser settings or signals and we will still receive information. As a result, we may still collect information about you and your internet activity, even if you have turned on the Do Not Track signal.

12.  Data Retention

We will only retain your Personal Data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for Personal Data, we may consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. We may have to keep certain information about our customers for regulatory compliance purposes only.

In some circumstances we may use anonymized Aggregated Data derived from your Personal Data as described above for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

13. Information Security and Confidentiality

The security of Personal Data is important to us. We employ (and require our Vendors to maintain) generally accepted standards of organizational, administrative, physical, procedural, and technological measures designed to protect your information from improper loss or misuse, and unauthorized access, disclosure, alteration, and destruction during processing.

However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, although we comply with legal obligations and strive to use commercially appropriate means to protect the security of your Personal Data, we cannot guarantee its absolute security or that unauthorized access to it will never occur. If you have questions or concerns about the security of your Personal Data, you can contact us at the email or physical address specified in the Contacting Us section below.

14. Download a Copy of Our Privacy Policy

You can download a PDF version of our Privacy Policy here:

Cloudbreak Health Privacy Policy

15. Contact Us

If you have questions or concerns with regard to this Privacy Policy please contact us at:

ATTN: Data Protection Officer
1103 Schrock Road, Suite 200
Columbus, OH 43229
Phone: 614-468-6129

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Corporate Headquarters

1103 Schrock Road, Suite 200

Columbus, OH 43229

(614) 468-6000

Sales Inquiries: (614) 468-6000

Customer Support: (866) 449-4428


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