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We work very hard so we can do one thing really, really well, and because our team is so committed to rigorous and ongoing training, and the upholding the highest standards in the industry, we get to come into people’s lives and help them—patients, family members, and healthcare professionals—when they need it most. We consider ourselves pretty lucky.
I would just like to take a moment to express my thanks and gratitude on a job well done. We recently had a child born on our labor and delivery unit. Our patient spoke no English and Ron, our interpreter, was fantastic. This was his first delivery, and though nervous he was extremely professional and spoke kindly and in a reassuring fashion to our patient. Please let Ron know he was much appreciated and he did an awesome job. The little baby girl is doing well. Her first words will be Gracias Señor Ron!”
Dr. Adam Kansagor
We were dealing with a tragic situation – the death of a child. Adding to the difficulty of the situation was our language barrier with the parents. As you can imagine, walking parents through the experience of removing life supporting machines and allowing their child to die naturally is a delicate and long process. Pacing and timing are difficult even when you are not dealing with a language barrier.
Marcelo made himself available in such a way that it felt like he was physically present with this family. He was compassionate and stayed fully present even during periods of long silences. The family wished him to stay on the line and he did so, even though the process was many hours long. He provided privacy when appropriate by turning off his video monitor while still responding immediately when the need for him arose.
It was obvious that the situation touched him – I imagine it is not something that your interpreters deal with regularly. I hope Marcelo was able to comfort himself with the knowledge that he made a difficult situation better. Marcelo, I believe, would tell you he was just doing his job – but to us he was an invaluable presence that aided a very isolated and desperate family and he did it beautifully. Thank you.
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Reverend Marianne Brandon Wilson
Staff Chaplain II
Carmen exceeded my expectations for vendor training. She is a true professional and passionate about the needs of patients that do not have English as their first language. We learned much from her. I counted the number on our attendance sheets and we reached 476 people between the 2 hospitals. Probably more as some did not sign in.”
Carolyn Poirier BSN RN-BC
Educator, Department of Educational Services
Providence Sacred Heart Medical Center
A new tool at Children’s Hospital & Medical Center is helping us break down the language barrier to deliver the very best care and experience for all families. Meet MARTTI.Watch Video
January 31, 2017
BryanLGH on their journey to using Martti as their solution to better meet the needs of some of their patients who have an emergent need for interpreting services.Watch Video
June 1, 2016
See how Queens is providing translators for over 200 different languages through the Martti Platform.Watch Video
January 29, 2013
Request a free demonstration to see how Martti can improve patient care.