Patients

We’re here to remove any language barriers between you and the doctors, nurses, and other healthcare providers who are trying to help you. With Martti, you and your healthcare team have access to highly qualified, on-demand video remote interpreting services—our team of interpreters, which is trained and certified is more than 250 languages, including American Sign Language—because we believe you need to be able to communicate with your caregivers in your own language.

Using dependable, easy-to-use technology, our interpreters are available on our secure video network 24 hours a day, 7 days a week. Martti technology can go anywhere in the hospital and, using a small, cordless touchscreen or your provider’s mobile device, can connect you with an interpreter who speaks your language with just the push of one button.

Trusted Professionals

We want you to feel confident and trusting in the doctors and nurses who are caring for you, and that starts with good communication. Our video remote interpreters make sure you aren’t just understood by your caregivers, but that you can talk to them—to explain how you feel, ask questions, and prepare yourself for treatment.

Your remote video interpreter is a trusted resource you can rely on to help you through your healthcare experience. We set a high standard of qualifications for our team members, including:

  • Training: Every single Martti interpreter completes Bridging the Gap, a 40-hour Medical
    Interpreter training program, plus 14 hours of Cross Cultural Communications Community Interpreter Training. They’re also required to take a minimum of 10 hours of continuing education and/or specialty training each year.
  • Certification: Our American Sign Language and spoken language interpreters are either
    nationally certified or on a path to certification (RID, CCHI or NBCMI).
  • Specialization: Medical interpreting is all we do. We’re a physician-led organization and the only
    interpretation company in the country with a Chief Medical Officer. Healthcare is in our DNA.
  • Professionalism: Martti interpreters are video interpreting specialists. They work in a high-tech,
    professional call center right here in the U.S., and they are bound by our very strict Code of Ethics and HIPAA compliance.
  • Neutrality: Our interpreters aren’t advocates. They’re neutral. That means they work hard to
    understand and communicate your needs without bias.
  • Cultural Competency: Your interpreter not only has a profound understanding of the U.S.
    healthcare system and U.S. customs, but yours as well.

Our interpreters don’t just know your language, they understand your circumstances, your culture, and your needs.

Clear Communication

When you don’t feel well, it’s crucial that your doctors and nurses truly understand what’s wrong and how you feel. Clear communication is the key to making sure they understand your history and the symptoms you’re having, run the right tests, make the right diagnosis, and give you the care you need. Effective communication means accuracy, safety, and more complete care.

Martti makes it possible for you to get the quality care you need—in your own language. With the help of our dedicated team of qualified interpreters and the technology of video medical interpreting, you can explain your health concern in your own words and be certain your doctor or nurse understands it as clearly and completely as possible, regardless of your language or cultural differences, and no matter where you are or what time of day it is. With Martti you get the precise treatment you need and the care you deserve.

Superior Technology & Service

When you don’t feel well, it’s crucial that your doctors and nurses truly understand what’s wrong and how you feel. Clear communication is the key to making sure they understand your history and the symptoms you’re having, run the right tests, make the right diagnosis, and give you the care you need. Effective communication means accuracy, safety, and more complete care.

Martti makes it possible for you to get the quality care you need—in your own language. With the help of our dedicated team of qualified interpreters and the technology of video medical interpreting, you can explain your health concern in your own words and be certain your doctor or nurse understands it as clearly and completely as possible, regardless of your language or cultural differences, and no matter where you are or what time of day it is. With Martti you get the precise treatment you need and the care you deserve.

Honoring Your Rights

Patient rights are an important part of your healthcare experience, and for patients who are Deaf, Hard of Hearing, or Limited English Proficient, clear communication is an important part of them.

Martti is committed to honoring patient communication rights, including:

  • The right to be understood and to understand those around you
  • The right to receive care without delay
  • The right to have a qualified medical interpreter who adheres not only to U.S. laws and requirements, but also to a national Code of Ethics
  • The right to an interpreter who will be neutral

That’s why our highly trained, qualified, patient-centered interpreters are immediately and easily available to hospitals across the country at the push of a button, any time of day, any day of the week. We want you to have and understand all the information you need to make critical decisions about your health and the care you receive.

 

Success Stories

The best way to understand the value Martti brings to patients is hearing from patients who’ve used it. Our video medical interpreting service helps thousands of patients across the country just like you be seen, heard, and understood every day. Read their stories.

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Corporate Headquarters

1103 Schrock Road, Suite 200

Columbus, OH 43229

(614) 468-6000

Sales Inquiries: (614) 468-6000

Customer Support: (866) 449-4428

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