About Us

CHIEF OPERATIONS OFFICER

Andy Panos

Andy’s innovative leadership of our management team and his creative sales initiatives fueled the rapid growth of Cloudbreak into more than 650 hospitals. After his brother was tragically injured on vacation, Andy was inspired to help the millions of patients in the U.S. who face a language barrier in a healthcare setting. Andy’s experience in operations, business development, and national marketing strategy stems from serving as partner/owner of a creative marketing firm. Andy earned his B.A. from Montana State University.

CHIEF PRODUCT OFFICER

Nashina Asaria

Nashina has been a board member at Cloudbreak since 2016 and has served as Chief Product Officer since March 2020. Nashina is responsible for Product Marketing, Product Management, UX/UI design, Software Engineering, Customer Experience. Prior to joining Cloudbreak, Nashina was the Chief Commercial Officer for LifeQ, a data science/ computational systems biology company serving the technology, insurance, health and pharma industries with data science and artificial intelligence for disease and mortality predictions. Nashina led strategy and commercial efforts including relationships with 3 top tech companies, global reinsurers, the largest global wellness services provider, the largest global life insurance company, the largest healthcare insurance company, and the largest eCommerce retailer. Nashina worked with Dr. Patrick Soon-Shiong as a senior member at Nantworks Inc. and with Nantworks entities as SME on product and business development/ commercialization. Nashina has held senior management positions in business development and product management at top tier technology firms including Qualcomm, Verifone Systems and Cubic. Nashina received a BSc. Economics (Government & Law) from the London School of Economics & Political Science.

SR. VP, PARTNERSHIPS

Jeff Mercer

With over 25 years of sales and management experience Jeff has been with Cloudbreak Health for over 12 years. He has worked in healthcare for 17 years. Having lived on 3 continents and traveled to nearly 40 countries he has a passion for cultures and diversity and is adept and building relationships and bridges. The combination of technology, culture and healthcare make Cloudbreak an exciting and perfect match for Jeff and he has loved helping Cloudbreak grow from a fledgling language services company to a full-scale healthcare disparities company. He has a BA in International Relations from Brigham Young University and an International MBA from University of Denver.

VP, SW ARCHITECTURE & ENGINEERING

David Chocron

David Chocron is a French entrepreneur who moved to San Francisco in 2015. With 25 years of experience as CEO, CTO, founder and co-founder in high-tech companies, David believes that innovation, clean code, and bullet-proof architecture are the keys to success for technology-driven companies. He started Boursi, a technology provider for online finance, a company he sold to Boursorama, later acquired by Societe Generale. He also founded Web Wizards, the world’s first live online shield for children. David developed a passion and commitment to bringing innovative solutions to the healthcare and life science market after he co-authored patents and published research in a liver transplant journal using computer vision and AI methods to enhance and automate the graft selection process.

VP, PARTNER STRATEGIES

Jamie Dunn

An accomplished and versatile leader, Jamie Dunn has served the Partnership Team as a guide through the pandemic and contributed to the transformational growth and evolution of Cloudbreak. Frequently tapped to aggregate complex issues into simple solutions, his genuine desire to serve has proved an invaluable asset.

In this role, he develops, oversees, communicates internally, and is responsible for the implementation of partner retention and new business company strategies. Based in Oregon, Jamie also acts as an internal consultant, coach and change agent focused on sales strategy, internal process, communication between teams, and ensure adoption and success of key initiatives.

The role Jamie Dunn holds speaks to our intentional commitment to be trusted advisors and add immeasurable value to our partners. The work we do matters, is important, and makes a difference as we believe that access to high-quality healthcare is a human right.

VP, SALES OPERATIONS

Jason Luchterhand

Jason Luchterhand leads Cloudbreak’s efforts to market the entire sales portfolio to new and existing networks. The role involves monitoring the effectiveness of sales efforts and ensuring that they are aligned with the overall business objectives. Jason joined Cloudbreak after spending close to 10 years at Audigy, a practice management support organization in the hearing healthcare space. He held roles in direct medical B2B sales, as well as sales management positions, and pursued certifications to better understand the challenges and opportunities that prospective clients faced in busy ENT clinics. Jason believes that every great sales organization has the right mixture of three ingredients; a positive culture, world-class products & services, and duplicable processes which help the sales team bring on more of the right clients, while giving key information to the rest of the company to keep them happy and engaged in the long term. He is married to his wife of 6 years, Lauren, and loves being a #girldad of a 3 year old named Catie.

VP, OPERATIONS

Kerry Moreno

Having grown up in Honduras, the son of a political activist, Kerry is inspired to make a difference in the lives of all our employees, and ultimately in the lives of non-English speaking individuals. He makes a difference in the lives of staff by incorporating his compassion for people by building truly human-centered, stable, sustainable processes. And as a Six Sigma Professional, Kerry has a track record of finding opportunities that make an immediate, dramatic impact on quality, service, and performance. He has the ability to build team cohesiveness by promoting cultural sensitivity and establishing connections with people of diverse backgrounds.

DIRECTOR, PATIENT ADVOCACY & COMPLIANCE

Erika Shell Castro

My passion for Civil Rights around Language Access started when I returned from three years working in Guatemala for Habitat for Humanity with my non-English speaking husband.  Unfortunately, on his first day here, he had a kidney stone attack that required surgery.  There was no one to explain the procedure and the consent was in English.  While I was bilingual, I was not fluent in medical terminology.  His journey as a new immigrant inspired me to learn as much as I could about Title VI and immigrant and refugee rights.  I became a subject matter expert and was hired by the largest hospital system in Central Ohio to build their Language Access Program.  Five years later I was recruited to work at Cloudbreak Martti to build the interpreter department.  Ultimately, I specialize in consulting with our Partners on Language Access compliance and working with the sales team and the Partner Engagement Managers as a resource and support.  

I have been supported to present at conferences across the country and was the 2016 NCIHC Language Access Champion and currently serve as Vice President of the NCIHC board and chair the Membership and Outreach Committee.

DIRECTOR, LANGUAGE SERVICE ADVOCACY

Tatiana Cestari, PhD

One of Tatiana’s missions in life is to serve and empower others. She has 20 years of combined experience in healthcare as a pharmacist, pharmacologist, researcher, professor, manager, and interpreter. After conducting research in drug discovery at The Ohio State University, Tatiana found another passion in serving as a medical interpreter and became nationally certified. Since then, Tatiana has educated health systems about best practices, compliance, and cultural sensitivity in language access. She has mentored, developed trainings, presented at conferences, authored peer-reviewed scientific articles, and lectured to undergraduate and graduate students. Tatiana obtained her Ph.D. in pharmacology from Universidad Central de Venezuela and holds a CHITM Spanish National Certification.

DIRECTOR, PARTNER ENGAGEMENT

Elizabeth Frohn

Elizabeth is a CORECHI™ certified English<>Hmong interpreter and a seasoned language access professional with over 12 years of experience as a staff interpreter, language services administrator, and various direct patient care roles. Elizabeth has been with Cloudbreak for 3 years.  In her previous role of Sr. Partner Engagement Manager, Elizabeth has demonstrated her mastery of the role by surpassing ambitious sales objectives, established herself as a subject matter expert in many competencies, and exemplified the Partner Success team credo of “believing the best in others, wanting the best for others and giving her best for others.” Elizabeth is a licensed trainer of The Community Interpreter International® (TCII) and a graduate of the Century College Translating & Interpreting (TRIN) program where she serves as a member of the Advisory Board. She is a graduate of the University of Minnesota and is currently enrolled in the UW-Stout’s Master of Science in Information and Communication Technologies degree program as she continues pursuing her passion for finding innovative ways to leverage technology to make healthcare accessible and equitable for all.

DIRECTOR, HUMAN RESOURCES

Matt Kagy

Matt has over 20 years of experience in Human Resources leadership.  He prides himself as a generalist who enjoys all aspects of HR.  During his career, he has worked for both small private companies as well as large global companies.  Matt has worked for such companies as Owens-Illinois, Faurecia, Ply Gem, and most recently, The Gap.  He truly enjoys working with everyone at Cloudbreak Health and is excited for what the future holds.  Matt holds a Bachelor’s Degree in Communications from Bowling Green State University and received his SHRM-CP certificate in 2018.

DIRECTOR, OPERATIONS

Tosha May

Tosha May, MPA, joined Cloudbreak Health’s operations leadership team with more than 25 years of experience in healthcare services. Tosha holds a master’s degree in public administration and has worked in various areas of healthcare delivery including hospital management, clinic administration and compliance, health education, emergency services, and adult mental health. Having a passion to serve and assist with providing others a higher quality of life, Tosha has worked for the state of Indiana with families working toward adoption and family preservation. Some of Tosha’s previous affiliations also include Prevent Child Abuse America, Children’s Bureau Inc., and Child Advocates.

DIRECTOR, MARKETING

Darcy Meade

Darcy Meade leads Cloudbreak’s strategic marketing efforts to support the company’s goal: #HumanizeHealthcare. Prior to joining the Cloudbreak team, Darcy spent 15+ years at TRC Healthcare, an organization that publishes medication advisory information and continuing education for healthcare professionals. She held several roles there, including Creative Director and Brand Manager, Events Manager, and Communications Manager. Darcy is always driven to learn, and to empower those around her to achieve their goals by living in an atmosphere of growth. She has been married to her husband Dustin for 15 years, and together they’re raising 3 kids who light up their life.

Director of Organizational Quality and Partner Support

Danielle Meder

Danielle Meder is a nationally certified American Sign Language interpreter with over 15 years’ experience as an interpreter and quality language access expert. Danielle is also a licensed trainer of The Community Interpreter International® (TCII) and regularly trains spoken and signed language interpreters on the advancement of their skills in remote and healthcare interpreting environments. In 2022, the highly anticipated textbook, The Remote Interpreter, International, of which she is a co-author, will be available to interpreters and language access leaders. 

When you attend any workshop where Danielle is presenting or you talk to her about language access, it will be clear she is passionate about supporting the communicative autonomy of all, particularly in healthcare where critical decisions are made. She firmly believes that everyone has the right to express themselves as they desire and a language barrier shouldn’t hinder that right. Therefore, quality language access solutions and professional interpreters are critical to ensuring everyone’s communicative autonomy is preserved. 

As Martti’s Director of Organizational Quality and Partner Support, she walks alongside other Martti leaders to support programming and solutions that reflect industry best practices while delivering exceptional quality within diverse patient populations!