About Us

CHIEF OPERATIONS OFFICER

Andy Panos

Andy’s innovative leadership of our management team and his creative sales initiatives fueled the rapid growth of Cloudbreak into more than 650 hospitals. After his brother was tragically injured on vacation, Andy was inspired to help the millions of patients in the U.S. who face a language barrier in a healthcare setting. Andy’s experience in operations, business development, and national marketing strategy stems from serving as partner/owner of a creative marketing firm. Andy earned his B.A. from Montana State University.

SR. VP, PARTNERSHIPS

Jeff Mercer

With over 25 years of sales and management experience Jeff has been with Cloudbreak Health for over 12 years. He has worked in healthcare for 17 years. Having lived on 3 continents and traveled to nearly 40 countries he has a passion for cultures and diversity and is adept and building relationships and bridges. The combination of technology, culture and healthcare make Cloudbreak an exciting and perfect match for Jeff and he has loved helping Cloudbreak grow from a fledgling language services company to a full-scale healthcare disparities company. He has a BA in International Relations from Brigham Young University and an International MBA from University of Denver.

VP, SW ARCHITECTURE & ENGINEERING

David Chocron

David Chocron is a French entrepreneur who moved to San Francisco in 2015. With 25 years of experience as CEO, CTO, founder and co-founder in high-tech companies, David believes that innovation, clean code, and bullet-proof architecture are the keys to success for technology-driven companies. He started Boursi, a technology provider for online finance, a company he sold to Boursorama, later acquired by Societe Generale. He also founded Web Wizards, the world’s first live online shield for children. David developed a passion and commitment to bringing innovative solutions to the healthcare and life science market after he co-authored patents and published research in a liver transplant journal using computer vision and AI methods to enhance and automate the graft selection process.

VP, PARTNER STRATEGIES

Jamie Dunn

An accomplished and versatile leader, Jamie Dunn has served the Partnership Team as a guide through the pandemic and contributed to the transformational growth and evolution of Cloudbreak. Frequently tapped to aggregate complex issues into simple solutions, his genuine desire to serve has proved an invaluable asset.

In this role, he develops, oversees, communicates internally, and is responsible for the implementation of partner retention and new business company strategies. Based in Oregon, Jamie also acts as an internal consultant, coach and change agent focused on sales strategy, internal process, communication between teams, and ensure adoption and success of key initiatives.

The role Jamie Dunn holds speaks to our intentional commitment to be trusted advisors and add immeasurable value to our partners. The work we do matters, is important, and makes a difference as we believe that access to high-quality healthcare is a human right.

VP, OPERATIONS

Kerry Moreno

Having grown up in Honduras, the son of a political activist, Kerry is inspired to make a difference in the lives of all our employees, and ultimately in the lives of non-English speaking individuals. He makes a difference in the lives of staff by incorporating his compassion for people by building truly human-centered, stable, sustainable processes. And as a Six Sigma Professional, Kerry has a track record of finding opportunities that make an immediate, dramatic impact on quality, service, and performance. He has the ability to build team cohesiveness by promoting cultural sensitivity and establishing connections with people of diverse backgrounds.

DIRECTOR, PATIENT ADVOCACY & COMPLIANCE

Erika Shell Castro

My passion for Civil Rights around Language Access started when I returned from three years working in Guatemala for Habitat for Humanity with my non-English speaking husband.  Unfortunately, on his first day here, he had a kidney stone attack that required surgery.  There was no one to explain the procedure and the consent was in English.  While I was bilingual, I was not fluent in medical terminology.  His journey as a new immigrant inspired me to learn as much as I could about Title VI and immigrant and refugee rights.  I became a subject matter expert and was hired by the largest hospital system in Central Ohio to build their Language Access Program.  Five years later I was recruited to work at Cloudbreak Martti to build the interpreter department.  Ultimately, I specialize in consulting with our Partners on Language Access compliance and working with the sales team and the Partner Engagement Managers as a resource and support.  

I have been supported to present at conferences across the country and was the 2016 NCIHC Language Access Champion and currently serve as Vice President of the NCIHC board and chair the Membership and Outreach Committee.

DIRECTOR, LANGUAGE SERVICE ADVOCACY

Tatiana Cestari, PhD

One of Tatiana’s missions in life is to serve and empower others. She has 20 years of combined experience in healthcare as a pharmacist, pharmacologist, researcher, professor, manager, and interpreter. After conducting research in drug discovery at The Ohio State University, Tatiana found another passion in serving as a medical interpreter and became nationally certified. Since then, Tatiana has educated health systems about best practices, compliance, and cultural sensitivity in language access. She has mentored, developed trainings, presented at conferences, authored peer-reviewed scientific articles, and lectured to undergraduate and graduate students. Tatiana obtained her Ph.D. in pharmacology from Universidad Central de Venezuela and holds a CHITM Spanish National Certification.

DIRECTOR, OPERATIONS

Tosha May

Tosha May, MPA, joined Cloudbreak Health’s operations leadership team with more than 25 years of experience in healthcare services. Tosha holds a master’s degree in public administration and has worked in various areas of healthcare delivery including hospital management, clinic administration and compliance, health education, emergency services, and adult mental health. Having a passion to serve and assist with providing others a higher quality of life, Tosha has worked for the state of Indiana with families working toward adoption and family preservation. Some of Tosha’s previous affiliations also include Prevent Child Abuse America, Children’s Bureau Inc., and Child Advocates.

DIRECTOR, MARKETING

Darcy Meade

Darcy Meade leads Cloudbreak’s strategic marketing efforts to support the company’s goal: #HumanizeHealthcare. Prior to joining the Cloudbreak team, Darcy spent 15+ years at TRC Healthcare, an organization that publishes medication advisory information and continuing education for healthcare professionals. She held several roles there, including Creative Director and Brand Manager, Events Manager, and Communications Manager. Darcy is always driven to learn, and to empower those around her to achieve their goals by living in an atmosphere of growth. She has been married to her husband Dustin for 15 years, and together they’re raising 3 kids who light up their life.

Director of Organizational Quality and Partner Support

Danielle Meder

Danielle Meder is a nationally certified American Sign Language interpreter with over 15 years’ experience as an interpreter and quality language access expert. Danielle is also a licensed trainer of The Community Interpreter International® (TCII) and regularly trains spoken and signed language interpreters on the advancement of their skills in remote and healthcare interpreting environments. In 2022, the highly anticipated textbook, The Remote Interpreter, International, of which she is a co-author, will be available to interpreters and language access leaders. 

When you attend any workshop where Danielle is presenting or you talk to her about language access, it will be clear she is passionate about supporting the communicative autonomy of all, particularly in healthcare where critical decisions are made. She firmly believes that everyone has the right to express themselves as they desire and a language barrier shouldn’t hinder that right. Therefore, quality language access solutions and professional interpreters are critical to ensuring everyone’s communicative autonomy is preserved. 

As Martti’s Director of Organizational Quality and Partner Support, she walks alongside other Martti leaders to support programming and solutions that reflect industry best practices while delivering exceptional quality within diverse patient populations!