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Columbus, OH |
March 13, 2015 |
The University of Toledo Medical Center (UTMC) is dedicated to providing the ultimate patient experience and recognizes the fact that this begins with ensuring all patients can clearly communicate with those there to care for them.
However this can be a challenge when a patient does not speak English or is deaf or hard-of-hearing.
A photo accompanying this release is available here.
Through a partnership with Language Access Network (LAN), UTMC provides state-of-the-art, live two-way Video Medical Interpreting for Limited English Proficient and Deaf and Hard-of-Hearing patients. Utilizing LAN’s Martti™ (My Accessible Real-Time Trusted Interpreter) technology, UTMC medical professionals and patients have access 24/7 to the most highly trained medical interpreters in the industry. With a simple touch of the flat screen device, live LAN medical interpreters of more than 210 languages are at their fingertips via a dedicated, HIPAA-compliant network. The lightweight devices are portable and designed to be able to follow a patient as long as necessary.
“We selected LAN because we were looking for an interpretation service with the largest offering of languages and available any time our patients needed it,” said Andrew Fox, UTMC Nurse Educator. “With Martti, UTMC is improving the human condition by providing patient-centered, university quality care.”
As a physician-owned and led company, LAN understands the demands and challenges that hospitals encounter every day. Clear communication is critical in empowering patients and providers.
“With demographic trends constantly bringing a more diverse patient population, proper management of language services is vital,” explains LAN CEO James Edwards. “Hospitals know our service helps improve financial performance and drives better patient outcomes and satisfaction.”
About Language Access Network
Language Access Network (LAN) is the leader in trusted healthcare communications, providing Video Medical Interpretation (VMI) services to hospitals and other medical venues nationwide. Physician owned and solely focused on healthcare, LAN has unique insight into how to drive better outcomes, improve patient satisfaction and be a true partner to its client hospitals. Targeted towards Limited English Proficient (LEP) and Deaf and Hard-of-Hearing patients, LAN provides its rapidly growing client base of more than 350 medical facilities with 24/7 access to the highest quality, trained interpreters available via its five centralized video language centers.
About The University of Toledo Medical Center
The University of Toledo Medical Center has been recognized as among the best in the region by U.S. News and World Report for four consecutive years. UTMC, a Level I Trauma Center, offers innovative treatments for stroke and cancer as well as top specialists to treat a myriad of heart and vascular conditions. It also features the northwest Ohio region’s first multi-patient hyperbaric chamber, the Eleanor N. Dana Cancer Center and its fully integrated cancer care and state-of-the-art treatments, and the Interprofessional Immersive Simulation Center for student and professional training using the latest simulation techniques and technology.